The DCM advocacy services can be divided into two broad
categories:
- Benefit Advocacy - specifically directed at ensuring people receive their full benefit entitlements; and
- Advocacy to assist clients with a wide variety of other problems which range from finding emergency accommodation to assisting bill arrears.
DCM focuses on supporting individuals and households
to gain assistance through:
- the
provision of information about available supplementary allowances;
- supporting
people to seek reviews of decisions that we assess as incorrect,
including preparation of documentation that is required;
- supporting
or representing people at Benefit Review Committee hearings;
- taking
appeals to the Social Security Appeal Authority;
- taking
appeals of Social Security Appeal Authority decisions to the High
Court; and
- providing
advice and training to community groups on advocacy issues.
While some
people approach DCM directly for advocacy assistance, many people become aware of our services through the use of the foodbank. For example, during the foodbank interview process, often we find that people are entitled to WINZ assistance.
DCM has also been involved
in extensive research, lobbying and campaigning on Special Benefit and
Disability Allowance issues. In the long term this work, and other efforts
to improve benefit administration by WINZ, should ensure that people receive their correct entitlements.
For more information on the benefit advocacy service, you can read an article on Special and Unusual Circumstances: DCM's Benefit Advocacy Service here.